INFORMATION JOB

An information officer manages and develops the procurement, supply and distribution of information for an organization or client in support of their needs or objectives. Services may be provided internally and/or externally and deal with electronic information, especially online databases and internet resources, as well as traditional library materials.

The role may also involve managing and exploiting internally produced information as well as sourcing and providing materials from outside organizations. Information officers can be found in a wide range of organizations, including central and local government, public libraries, the health service, education, media, the financial and legal sectors and NGOs (non-governmental organizations).

The daily activities of information officers depend on the specific needs and size of the organization or unit in which they are working. Identifying, selecting, ordering, managing and disseminating both hard copy and electronic resources for the organization’s current and anticipated information needs. Classifying and storing information, usually using special computer applications, for easy access and retrieval. Answering enquiries from an immediate client group, and others. Carrying out current awareness or alerting services, this may consist of the dissemination of information about additional resources, and might also include a more comprehensive service on relevant topics.

This might necessitate reading journals and reports, and then selecting, summarizing and analyzing relevant items. Analyzing information with a view to repackaging it for easy use by the user. Conducting online and internet searching and information retrieval in order both to answer queries and to provide a more proactive dissemination service. Developing internal information resources and networks (knowledge management), via intranet sites. Publicizing and marketing the service, internally and externally. Providing training and advice on the use of electronic information services. Writing reports, publications and website content. Providing user education via leaflets, websites and tours of the library/information room. Supervising and training other information staff. Giving presentations and individual consultations.