A conference centre manager is responsible for the day-to-day management of a conference centre and its staff, with commercial accountability for planning, organizing and directing call centre services including: reception/front of house; Catering, accommodation, promotions and financial. Managers lead the development of the business by liaising with the conference centre's operational management team and other service providers to ensure client requirements are met and events run smoothly.
Managers must strike a balance between customer satisfaction and effective business management, which often means dealing with last-minute changes or solving problems as they arise. The variety of tasks undertaken will vary according to the size, position and range of services offered by the employing organization: small organizations will subcontract some of the services offered, such as catering and entertainment; large conference centers will undertake the majority of the tasks themselves.
Work activities include: communicating daily with the management team, planning work schedules and checking client requirements, dealing with customer complaints, comments and enquiries, ensuring all events run smoothly, managing budgets and financial plans, taking responsibility for the recruitment, training, organization and monitoring of staff, supervising maintenance, supplies and furnishings, achieving profit targets.
Taking responsibility for the sales and marketing of the conference centre, including pricing, promotions, image/brand and profile, leading by example in maintaining service standards, researching markets to identify new business, negotiating with external service providers and suppliers as required, purchasing equipment necessary for the conference centre to operate, ensuring compliance with health and safety, ensuring effective security systems are in place, day-to-day troubleshooting and addressing problems as they arise.
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