A fitness centre manager is responsible for managing a centre for the promotion of activities related to physical fitness. The centre or club typically contains a fitness suite and changing facilities, and may include some of swimming pool. Managerial responsibilities usually include attracting new clients and retaining existing members generating revenue recruiting, managing and training staff organising and publicising events ensuring compliance with health and safety regulations and overseeing maintenance of equipment and premises.
The manager is also accountable for the overall profitability of the centre according to the size and facilities of the centre or club. There are also differences between local authority or educational establishments and those run on a fully commercial basis, either independently or as part of a chain. Designing and promoting activities to meet customer demand and generate revenue.
Advertising and promoting the club or centre to increase usage, which may include commissioning and considering market research. Organising, training and supervising staff, including drawing up staff rotas. Carrying out health and safety checks on equipment and plant and arranging the cleaning of all areas. Maintaining high levels of customer care and handling complaints, as necessary customer care is paramount - a fitness centre manager needs to consider the requirements of clients from all age groups and sectors of society, including people with disabilities or who have been referred by a GP.
Delivering fitness training (more common in smaller centres) - some managers elect to carry out small amounts of fitness training in order to maintain active contact with customers. Preparing and checking budgets and stock, and cashing up money. Writing monthly or weekly reports and preparing cash projections for centre owners or more senior management. Managing and constantly reviewing the fitness centre timetable. Completing a wide range of other administrative and managerial tasks.
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