HOTEL MANAGER JOB

A hotel manager is responsible for the day-to-day management of a hotel and its staff and has commercial accountability for planning, organizing and directing all hotel services, including front-of-house (reception and reservations), food and beverage operations and housekeeping. In larger hotels, managers often have a specific remit (guest services, accounting, and marketing) and make up a general management team.

While taking a strategic overview and planning ahead to maximize profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests needs and expectations. Work activities vary depending on the size and type of hotel, but may include: planning and organizing accommodation, catering and other hotel services, promoting and marketing the business, managing budgets and financial plans and controlling expenditure, maintaining statistical and financial records.

Even setting and achieving sales and profit targets, recruiting, training and monitoring staff, planning work schedules for individuals and teams, meeting and greeting customers, dealing with customer complaints and comments, addressing problems and troubleshooting, ensuring events and conferences run smoothly, supervising maintenance, supplies, renovations and furnishings, dealing with contractors and suppliers, ensuring security is effective, carrying out inspections of property and services, health and safety and other statutory regulations.

The manager of a large hotel may have less contact with guests but will spend time meeting heads of department to coordinate and monitor the progress of business strategies. In a smaller establishment, the manager is much more involved in the hands-on day-to-day running of the hotel, which may include carrying out reception duties or serving meals if the need arises. A significant number of hotel managers are self-employed which often results in a broader set of regular responsibilities, from greeting guests to managing finances.